Privacy Policy
Queen Aesthetics HQ
Last updated: 9 November 2026
At Queen Aesthetics HQ, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, book beauty or aesthetics treatments, or enrol on our training courses.
We aim to handle personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
Queen Aesthetics HQ is a beauty, aesthetics and training business based in Wellingborough, Northamptonshire.
Business: Queen Aesthetics HQ
Privacy enquiries: Queenaestheticsbyjade@hotmail.com
Legal business name: [Insert registered business or sole trader name]
2. Information We Collect
Depending on the services you receive, we may collect:
We only aim to collect information that is relevant to the services we provide.
3. Online Bookings – THAT TIME
Queen Aesthetics HQ uses THAT TIME as its central online booking system.
Our employed and self-employed team members may receive appointments through this system.
Booking information is used to manage appointments, send confirmations and reminders, communicate with clients and administer clinic services.
Relevant appointment information may be accessible to the practitioner providing your treatment.
4. Consultation Forms – Faces Consent
Our practitioners use Faces Consent to manage digital consultations and treatment documentation.
This may include medical history, allergies, treatment consent, clinical notes and photographs.
We collect relevant health information to help assess treatment suitability, identify potential contraindications and maintain appropriate records.
Health information is treated as sensitive personal data and requires additional legal protection.
5. Self-Employed Practitioners
Queen Aesthetics HQ is home to a team of self-employed beauty and aesthetics professionals.
Although appointments are managed through our central booking system, some practitioners independently maintain their own consultation forms and treatment records.
These may include paper-based documentation for services such as lashes, brows, nails and other beauty treatments.
Where self-employed practitioners independently determine the purposes and methods of processing client information, they may act as independent data controllers.
Such practitioners are responsible for complying with their own applicable data protection obligations.
6. How We Use Your Information
We process personal information for purposes including:
We will identify and document the appropriate lawful basis for each processing purpose.
Where health information is processed, we will also identify an applicable additional legal condition under UK data protection law.
7. Client Photographs
Photographs may be taken for consultation, treatment planning and progress monitoring.
Photographs used for social media, advertising, website content or promotional materials will only be published with appropriate permission.
Clients may withdraw consent for future promotional use by contacting us.
Withdrawal does not necessarily require removal of material already lawfully published or information that must be retained for other lawful reasons.
8. Confidentiality and Data Security
We take reasonable measures to protect personal information from unauthorised access, accidental loss, misuse or disclosure.
Digital information is managed through relevant systems, while paper records must be stored appropriately and protected against unauthorised access.
Access to personal information should be limited to individuals who require it for legitimate professional or business purposes.
9. Sharing Personal Information
We do not sell client personal information.
Where necessary and legally permitted, relevant information may be shared with:
Any international transfers of personal information must be supported by appropriate safeguards where required by law.
10. How Long We Keep Information
Personal information is retained only for as long as necessary for the purposes for which it was collected, taking account of applicable legal, professional, insurance and record-keeping requirements.
Different retention periods may apply to booking information, clinical records, financial documents and training records.
Specific retention periods: [Insert verified retention periods or criteria for each record type.]
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Some rights are subject to legal exceptions, including circumstances where records must be retained.
To make a request, please email:
Queenaestheticsbyjade@hotmail.com
Where records are independently controlled by a self-employed practitioner, we may direct you to the relevant professional.
12. Marketing Communications
We may contact clients with information about appointments, services, promotions or training courses where permitted by applicable law.
You can opt out of marketing communications at any time.
Opting out of marketing will not prevent us from sending necessary appointment or service-related communications.
13. Website Cookies
Our website may use cookies and similar technologies to support website functionality and, where enabled, measure website usage.
Non-essential cookies will be used only where the necessary consent requirements have been met.
Cookie details: [Insert the cookies and third-party services actually used by the website.]
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, systems or legal obligations.
Any updated version will be published on our website with a revised date.
15. Contact & Complaints
If you have questions or concerns about how your information is handled, please contact:
Queen Aesthetics HQ
Wellingborough, Northamptonshire
Email: Queenaestheticsbyjade@hotmail.com
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO).
Website: www.ico.org.uk